Founder, President, and CEO
Henry (Hank) founded Quicksilver Messenger Service in Cleveland, Ohio, on December 1, 1979 after 10 years in the hospitality industry. Hank soon developed a reputation as an innovator in addition to an unwavering commitment to outstanding customer service and extraordinary value. He originated bicycle messenger service in Cleveland as well as computerized order-entry and dispatch. Later, he spearheaded the merger that would become 1st American Courier and continues to seek out unique solutions to his customers’ thorniest delivery problems. He is a founding member of both the Consolidated Delivery and Logistics Association and The Ohio Same Day Transportation Association.
“Our customers are depending on us to make each of their deliveries on time, every time. Let us treat each and every delivery as though it were a matter of life and death. If the customer is unhappy for any reason, the delivery is free!”